The following booking conditions form the basis of
your booking contract with The Druidstone. In these Terms
and Conditions "" and "", refers to
The Druidstone. "" refers to the
customer booking a reservation through us directly through
this website, and indirectly through any of our affiliates
through whom we provide our products and services.
When you make a booking, your contract (which shall
include these terms and conditions) will be with The
Prices advertised are per room per night.
All rates include VAT.
Refund Policy for Electronic Transactions
Refund Policy when paying or ordering through Vine
self ordering, provided by Haven Systems or any other
electronic transactions. If there is an error,
The Druidston reserves the right to refuse refunds on misplaced orders. In
some instances, if the error is spotted immediately and the
Druidstone is contacted before the drinks and/or food are
prepared, the Druidstone may offer a refund. However, that is
at the discretion of the Druidstone staff on duty at the
Druidstone. Please speak to a Druidstone team member who can
deal with your issue. If necessary, he/she will process the
refund on the till.
Occasionally, orders are not successfully processed, and a repeat order is placed by the customer or the Druidstone. If the charge is processed for the failed order, please inform The Druidstone and the failed order will be refunded.All products and offers are subject to availability. We may offer alternative products or a refund where appropriate at our discretion. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel and refund any order that is based on inaccurate information.
By ordering alcohol using the Vine App or any other electronic
transactions, you are agreeing that both you and the
intended consumer are aged 18 or over. Proof of age may be
required when the product is delivered. Customers who are
unable to provide valid ID on request will not receive, and
will not be refunded for alcohol ordered. We maintain sole discretion to refuse service to
any individual in the pursuit of safety or adhering to local
licencing objectives. In the event service is refused
offering a refund will be at our discretion.
To cancel your order please inform a member of staff
Publicised prices are subject to availability and
subject to change without notice. Special offers may be
changed or withdrawn without notice at any time. However,
your price is guaranteed with payment confirmation and
All the information provided by clients is their
responsibility and should be correct at the time of
submission, in particular the e-mail address. The Druidstone
cannot be held responsible for missing or delayed emails.
You warrant that you are at least 18 years old and possess
the legal authority to enter into this agreement and to use
this website in accordance with the terms and conditions of
All the credit or debit card information provided by
clients is their responsibility and should be correct at the
time of submission. We cannot be held responsible for any
reservation cancelled or rejected due to incorrect or
invalid details. The credit or debit card will be used to
guarantee the booking subject to the cancellation policy
Any changes to the details supplied should be
forwarded as soon as possible by e-mail or telephone.
Prices are subject to change without notice.
However, your price is guaranteed once you have confirmed
For the avoidance of doubt, your price does not
include any incidental charges, which you may incur during
your stay. Such charges will be payable by you upon
check-out. In the event that you fail to pay any such
incidental charges, it is a condition of your contract with
The Druidstone that you irrevocably authorise The Druidstone
to debit your credit or debit card for the amount of any
Reservations will be deemed complete and effectively
communicated to you for all purposes at the time we send the
confirmation to the email address you provide in your
reservation form, whether or not you receive it. Therefore,
clients are advised to make sure that the e-mail address is
correct. Please ensure you contact us as soon as possible if
you do not receive your confirmation as you would remain
liable for any non-arrivals, amendment, or cancellation
charges whether or not you receive your confirmation.
We are unable to stop you from making more than one
booking for the same time of travel at the same or different
properties, and in that case no refund will be given.
We require clients to double check all
confirmations. It is the client's responsibility to ensure
that all details are correct, and the confirmation is
consistent with the clients requirements.
For bookings over 10 rooms, please contact the Hotel
directly as special terms and conditions apply and a group
booking contract will be issued.
The Druidstone reserves the right to validate and
pre-authorise all credit cards prior to arrival to cover any
extras or incidentals above the total amount payable for the
duration of your stay.
Your booking will be guaranteed against a credit
card, subject to the cancellation policy detailed below. If
you wish to check out before your reserved date of departure
all remaining nights will be charged as a late cancellation
The Druidstone accepts major Credit cards, Cheques
and Cash payments.
The Druidstone do not accept American Express,
Discover or Diners Club cards.
The deposit cannot be used as a reduction towards
the entire stay if the number of nights has been reduced.
Early Booking Offer Rate: Full pre-payment is
required at the time of booking and your credit/ debit card
will be charged in advance of your arrival. If we are unable
to complete the transaction, your daily rate will revert to
our standard selling rates. Therefore, please make sure you
provide the correct contact details. This booking is
non-cancellable, non- refundable and cannot be amended.
Our hotel offers some modified facilities for guests
with disabilities. We offer access to the hotel and level
access to "Wheelers Cottage". Guests with restricted
mobility or other requirements should inform The Druidstone
in advance. Please call the hotel direct for details.
The Druidstone has adopted the following principles:
Dogs & other
Our hotel does accept pets. Pets are always the
responsibility of their owners. Pets must be well trained &
obedient. The kitchen & other food preparation areas are
absolutely restricted to pets. Any damage or injury caused
directly or indirectly by pets is the responsibility of
"Poo Bags" should be disposed of appropriately, in
the large bins in the car park, not left around the grounds.
We do provide car parking at The Druidstone.
Vehicles and their contents are left entirely at the owner
risk. The Druidstone does not accept responsibility
whatsoever for any loss or damage to vehicles or their
Rooms are available from 14.00 hrs on the day of
arrival. Rooms & Cottages must be vacated by 11.00 hrs on
the day of departure. Cottages from 4p.m.
The Druidstone has a non-smoking policy. The
Druidstone reserve the right to charge a guest up to £200.00
who is found to be smoking in a room or public area for the
additional cleaning charges that the hotel will incur.
Should a guest continue to smoke in a room or public area,
The Druidstone reserve the right to have the guest removed
from the hotel.
Cancellation, No-shows and Changes Policy
As a small hotel, we believe that it is only fair to
others that we make a charge if you cancel at the last
minute and don't let us know in advance. It helps keep the
prices down, too, for everyone!
Therefore, should you wish to make any changes to
your confirmed booking, please note the following terms and
Your first night’s stay is taken as a deposit & charged should you cancel or modify before seven days of arrival.
All cancellations and modifications after which,
will be charged the first night's stay. The remaining nights
of the booking will also be charged in full unless we are
able to resell the accommodation.
If you fail to cancel and do not show up, you will
be charged the first night's stay. The remaining nights of
the booking will also be charged in full unless we are able
to resell the accommodation. Any request to cancel a
reservation cannot be considered complete until you receive
our cancellation confirmation. Until you do so, your booking
will still be considered valid and cancellation penalties
may be incurred. If you do not receive a confirmation of
your cancellation within 24-hours of your initial request,
please ensure you contact us without delay.
Changes or cancellations, where admissible, may be
made by phone.
If you make the booking via a third-party site (i.e
a booking agency or affiliate site), you must cancel through
Book-outs and Cancellations By Us
Occasionally, we must make changes to and correct
errors in our publications and other details both before and
after bookings have been confirmed and cancel confirmed
bookings, and we reserve the right to do so.
Occasionally, we must make a "significant change".
"Significant changes" include the following changes when
made before departure; a change of accommodation to that of
a lower official classification or standard for the whole or
a major part of the time you are a guest, a change of
accommodation area for the whole or a major part of the time
you are a guest. If we must make a significant change or
cancelation, we will advise you as soon as possible. If
there is time to do so before your arrival, we will offer
you the choice of the following options: -
No liability can be accepted where we are forced to
make a change or cancel because of unusual and unforeseeable
circumstances beyond our control, the consequences of which
we could not have avoided even with all due care. No
compensation will be payable, and the above options will not
be available if we cancel because of your failure to comply
with any requirement of these booking conditions entitling
us to cancel (such as paying on time).
The Druidstone reserve the right to book you into
another hotel of a similar category, should the service or
accommodation you require not be available due to unforeseen
In all cases, our liability for significant changes
and cancellations is to offer you the above-mentioned
choices. We regret we cannot pay any expenses, costs or
losses incurred by you because of any change or
We will not be responsible for any injury, illness,
death, loss (for example loss of enjoyment), damage,
expense, cost, or other sum or claim of any description
whatsoever which results from any of the following:
In addition, we will not be responsible where you do
not enjoy your stay or suffer any problems because of a
reason you did not inform us of when you made your booking
or where any problems you suffer did not result from any
breach of our contract or other fault of ourselves.
The Druidstone is not liable for any loss or damage
to the property of the Client, or any person as may occur
within the constraints of the Hotel Proprietors Act 1956.
In the event of an insurance claim, you must provide
us and our insurers with any assistance we may reasonably
require. You must also agree to cooperate fully with us and
our insurers if we or our insurers want to enforce any
rights which are transferred.
Any complaint or comment regarding a stay at The
Druidstone should be made in the first instance to hotel
management at the time of your stay so that it can be
resolved at the time. Any verbal notification must be put in
writing and given to hotel management as soon as possible.
If you are still dissatisfied, you must notify us at the
earliest opportunity. If you remain dissatisfied, however,
you must write to Angus Bell, within 7 days of the end of
the stay giving full details of your complaint. We regret we
cannot accept liability if you fail to notify the complaint
or claim entirely in accordance with this clause.
When you book with us, you accept responsibility for
any damage or loss caused by you or any member of your
party. Full payment for any such damage or loss must be paid
direct at the time to reception. If you fail to do so, you
will be responsible for meeting any claims subsequently made
against us (together with our own and the other party's full
legal costs) because of your actions.
We expect all guests to have consideration for
others. If in our reasonable opinion or in the reasonable
opinion of any other person in authority, you or any member
of your party behaves in such a way as to cause or be likely
to cause danger, upset or distress to any third party or
damage to property, we are entitled, without prior notice,
to terminate the stay of the person(s) concerned. In this
situation, the person(s) concerned will be required to leave
the accommodation or other service. We will have no further
responsibility toward such person(s). No refunds will be
made, and we will not pay any expenses or costs incurred as
a result of the termination.
The Druidstone may subsequently charge for items
which are damaged or go missing during your stay.
Fair Use Policy
The use of the free internet service is subject to
The The Druidstone Fair Use Policy which we apply so that we
can deliver a reliable broadband service to all our guests.
The Fair Use Policy means that the performance of our
network is monitored, and we may restrict the bandwidth
available to heavy users during busy periods, so that we can
ensure that all guests can enjoy reasonable internet access.
1. OUR OBLIGATIONS
1.1 We will use our reasonable endeavours to make
the Service available 24 hours a day, however we will not be
liable if for any reason the Service is not available at any
time or for any period. Access to the Service may be
suspended at any time.
1.2 In order to gain access to the Service, you may
be required to provide us with certain personal information.
We will use such personal information in accordance with
relevant data protection legislation. You warrant and
undertake to us that all of the personal information you
provide is complete and accurate. We will not disclose any
personal information which is provided by you to any third
party without your permission, other than (i) to any
sub-contractors or agents engaged by us to provide any
support or administration, facilities management or similar
services (subject to such sub-contractors and/or agents
undertaking to keep such personal data confidential), (ii)
to any company or organisation to which we transfer our
responsibilities to provide the services and products to you
or (iii) where required by law or made in connection with
legal or regulatory proceedings.
2. YOUR OBLIGATIONS
2.1 You will keep confidential any access codes or
passwords provided to you to access the Service and will not
disclose them to any other person for any reason. You will
be responsible for any loss that arises from you losing,
misusing, or otherwise disclosing any such access codes or
2.2 The Service is intended to allow you to access
the internet to use, amongst other things, the worldwide
web, e-mail and messaging services. You undertake to us that
your behaviour while using the Service will be lawful,
honest, and proper. Without prejudice to any other provision
of this agreement, we may terminate your use of the Service
at any time without notice if we become aware of any
behaviour that has a negative impact on our equipment or
network or the use by other customers of our equipment or
network or the internet in general, or which damages, or has
the potential to damage, our reputation or standing.
2.3 Without prejudice to the generality of paragraph
2.2 above, you may not:
2.3.1 Use the Service for any illegal purpose.
2.3.2 Use the Service in such a manner as to host a
web or other server, send or facilitate the sending of bulk
e-mail or collect third party personal data without
2.3.3 Resell, or attempt to resell, the Service to
any third party.
3. BREACH OF THE AGREEMENT
We shall investigate any suspected breach of the
agreement by you and reserve the right to take such action
as we, in our sole discretion, deem appropriate, including
suspension or withdrawal of the Service with immediate
effect and without notice to you.
4.1 You acknowledge that your use of the Service is
at your own risk. The Service is provided on an
"as-available" basis, and to the fullest extent permitted by
law, we hereby exclude all and any warranties or conditions
of any kind, whether express or implied, in respect of the
Service and any content or data obtained or downloaded from
it. Without prejudice to the foregoing generality:
4.1.1 We do not warrant that the Service will be
uninterrupted, timely, secure, or error-free at all times or
will meet your requirements; and
4.1.2 We are not responsible for the security,
integrity, accuracy, or completeness of any information that
you transmit or receive while using the Service.
4.2 The disclaimer under this paragraph 4 is without
prejudice to your statutory and other rights as a consumer.
5.1 Nothing in this agreement shall exclude or limit
your or our liability for death or personal injury.
5.2 Subject to paragraph 5.1, we shall not be liable
to you in contract, tort or otherwise arising in connection
with this agreement for any economic losses (including,
without limitation, loss of revenues, profits, contracts,
business, or anticipated savings), any loss of goodwill or
reputation, any special, indirect, or consequential losses
or any destruction or loss of data, software or equipment.
6.1 We reserve the right to amend this agreement at
6.2 You acknowledge and agree that all intellectual
property rights (including, but not limited to copyrights
(including rights in software), trademarks, database rights,
patents, and inventions) in and relating to the Service are
owned by us and our licensors or contractors. Nothing in
this agreement operates to transfer any such intellectual
property rights to you.
6.3 We reserve the right to assign or sub-contract
any of our rights and obligations under this agreement
without notice to you.
6.4 If any provision of this agreement is found to
be unenforceable by a court of competent jurisdiction, the
other provisions will nevertheless remain in full force and
6.5 This agreement is governed by the laws of
England and the parties hereto submit to the non-exclusive
jurisdiction of the English courts. General Information
Although every effort has been made to ensure the
accuracy of the information contained online, we cannot
accept responsibility for any errors or omissions, and
reserve the right to vary, amend, supplement, or cancel any
of the information or offers featured online at any time.
The Druidstone cannot accept liability for any
information, errors or omissions supplied by a third party
and reserves the right to change such information, products,
or services at any time. Upon being notified about any
errors we will do our best to rectify them as soon as
The Druidstone cannot warrant that the site is free
from infection by viruses, contamination, or any destructive
The Druidstone cannot be held liable for any loss,
damage or claims arising from interruption, inability to
access the site, loss, or incompletion of a transaction.
As a small hotel, we believe that it is only fair to others that we make a charge if you cancel at the last minute and don't let us know in advance. It helps keep the prices down, too, for everyone!
Therefore, should you wish to make any changes to your confirmed booking, please note the following terms and conditions. Your first nights stay is taken as a deposit & charged should you cancel or modify before seven days of arrival.
All cancellations and modifications after which, will be charged the first night's stay. The remaining nights of the booking will also be charged in full unless we are able to resell the accommodation.
If you fail to cancel and do not show up, you will be charged the first night's stay. The remaining nights of the booking will also be charged in full unless we are able to resell the accommodation. Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation within 24-hours of your initial request, please ensure you contact us without delay.
If you make the booking via a third party site (i.e a booking agency or affiliate site), you must cancel through them.